1. Introduction
1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.
2. Geographical limitations
2.1 We currently deliver to the UK Mainland, the Scottish Highlands and Islands, and Northern Ireland.
3. Delivery methods and periods
3.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is in England, Wales, or central/southern Scotland, you will automatically be assigned our DHL service, and the typical period for delivery is 1-2 working days;
(b) if your delivery address is in the Scottish Highlands or Islands, you will automatically be assigned our DHL service, and the typical period for delivery is 3-7 working days;
(c) if your delivery address is in Northern Ireland, you will automatically be assigned our DHL service, and the typical period for delivery is 3-7 working days.
3.2 To qualify for same-day dispatch, your order must be received onto our system by midday GMT Monday-Thursday.
3.3. Orders placed after midday will be dispatched the next working day.
3.4 The delivery periods set out in this Section 3 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
3.5 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
4. Delivery charges
4.1 Shipping charges calculated at checkout.
5. Delivery problems
5.1 If you experience any problems with a delivery, please contact us on 01252 642 325 / info@blackforestbeers.co.uk.
5.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
5.3 An indicative list of the situations where a failure to deliver will be deemed your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
6. Credit
6.1 This document was created using a template from Docular.